Frequently Asked Questions (Q&A)

March 2024

General Questions

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• How can you make an appointment?

• Through the contact us form on the website

• Contact via email or phone provided on the website

• Available Appointments

• In the Office during working hours

• https://contric.com/pl/content/4-about-us
• https://contric.com/en/content/4-about-us

• With travel to the client according to a previously agreed schedule

• How to get to our office?

Eircode: P85 W322

GPS: 51°34'01.6"N 8°59'50.3"W

51.567100, -8.997300

• Can a service be ordered at my office or home?

• • Yes, according to a previously agreed schedule.

  • A travel fee will be added according to the price list avail. on the website.

• What documents are required to have on hand when issuing a qualified signature?

• • A valid passport for the duration of the certificate purchase,

  • Proof of address from the last 3 months (e.g., telephone, electricity, gas bill, etc.).

• What does the certificate issuance procedure look like?

• • Make the payment.

  • Arrange a specific appointment with the Verifier.

  • The Verifier will perform identity verification.

  • Then, the Verifier will enter data online into the Trusted Service Provider's system.

  • Sign the Written Agreement, which will be sent back to the Trusted Service Provider.

  • The certificate will be generated and the medium transferred.

  • You will receive an email from the Trusted Service Provider, which will guide you further.

  • Download the required software:

  • Attend a brief training session.

• What does the certificate issuance procedure with remote verification look like?

• • You must have the following resources:

    • Voucher code,

    • Computer & Smartphone,

    • Internet access on both devices,

    • Identification documents (Passport and proof of residence).

  • Make the payment.

  • You will receive a voucher code.

  • Log in to the Eurocert portal (24/7) at eurocert.pl.

  • Login to the portal

    Note: the process must be completed within 72 hours.

  • Enter the voucher code in the appropriate field.

  • Initiate the certificate issuance procedure and follow the instructions.

  • Select your certificate parameters from the list.

  • Enter your personal data.

    The data must be identical to that on your identification documents.

  • Begin the personal data validation process using your mobile phone.

    • Ensure you have all the necessary resources,

    • Download and install the mobile app on your smartphone,

    • Start the identification process, which may take more than 15 minutes.

  • Wait for the process results and follow the instructions.

  • Review and sign the e-document.

  • Download software the appropriate software:

  • You will receive the relevant information by email and can start using it.

• How long does the certificate issuance process take?

• • Issuing the certificate itself takes about fifteen minutes, but reserve one hour.

  • During this time

    • the Verifier will conduct a 30-minute training session,

    • answer all questions.

• I did not receive an email confirmation of my purchase, what can I do?

  • Check your spam folder.

  • Check your mail settings and anti-spam filter.

  • Contact our company by phone, email, or through the contact form.

• What is the total cost of the service?

• • The cost of the Certificate for the selected period and

  • The cost of identity verification.

  • Travel cost if you chose to issue the certificate at a location other than our Office or Service Point (POS).

• What are the forms of payment?

• • Online payment (debit/credit card),

  • Bank cheque or Bank draft,

  • Cash.

• Will I receive an invoice?

• • Yes, the VAT Invoice is in electronic form and issued each time after receiving payment (within 14 days).

• Will the signature work immediately after issuance?

• • The signature is ready for use immediately after the purchase procedure is completed.

• In which countries can I use my signature?

• • in all European Union countries

  • Outside the European Union, you should familiarize yourself with the regulations in force in the specific country.

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Certyfikate Renewal

• How can I check the validity date of the certificate?

• • Using Certificate Manager (Win 7/8/10/11): Type 'certmgr.msc' in the Windows search bar, select the 'Personal' folder, and then 'Certificates' – you can find information about your certificate there.

  • Using the Secure2.doc application Note:

    The USB should be inserted, or you should log in to the ECS cloud application.

    After selecting any file, press sign – all owned certificates along with their expiry dates will appear.

• I have lost the medium of my electronic signature, what should I do?

• • You should immediately contact the certificate issuer to invalidate it.

    For Eurocert's Certificates, call: 0048 22 490 36 45 or use the contact form.

    Cancellation occurs within an hour of reporting.

  • In this case, a new form must be issued (as a new one).

• Will I receive a reminder of the need to extend / the expiry date of the certificate?

• • Yes, notifications are sent to the certificate owner's email by the Certificate Provider.

• What does the renewal procedure look like and how long does it take?

• • It is recommended to start the certificate renewal procedure at least 7-14 days before the expiration date.

    • Payment for renewal must be made.

    • The renewal code is received within 48 hours.

    • Activation time takes from 1 hour to 48 hours.

    Note: If the expiry date is exceeded, a new certificate must be issued.

• Can I renew the certificate after the expiry date?

• • Unfortunately, no, a new certificate must be purchased.

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Technical Questions

• Does a qualified signature have the same legal force as a traditional signature?

  Yes, in the entire European Union (and beyond), a qualified electronic certificate has the same legal force, with all the consequences arising from it.

• What is the difference between a qualified and an unqualified signature?

• An unqualified signature can be used everywhere, but only a qualified signature provides legal assurance (such as a traditional signature).

• What are time stamps?

• The qualified time stamping service allows for the precise determination of the date of actions performed in an electronic environment, as well as any data in electronic form. Thus, it enables the confirmation of the time an electronic signature was made, or determining that a certain document existed at a specific time and was not changed. Under the provisions of current law, this has the effect of a certain date.

• In the case of purchasing a Time Stamp, it is inserted into the seal from the time server of the Trusted Service Provider; otherwise, if a Time Stamp is not purchased, it is taken from the computer on which the document is signed.

• Can the signature include a position, function (e.g., Translator), company name?

• It can, but this limits the use of the signature rather than expanding its functionality. It can then only be used for that purpose and is not recommended. The signature is not to demonstrate function/capabilities but is an electronic signature with full legal force.

Updated 20-03-2024